Refund policy

Items returned because they are damaged, defective or incorrect.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. We will also refund the cost of delivery and other services provided to you in conection with your p[urchase, where applicable.

Items returned within the seven-day cooling off period.

By law, customers located in the EU also have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the 7 working days cooling-off periood, and there have been no errors on out part, we will refund the cost of the item and the cost of sending the item to you as follows:

• Where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred.
• Where you are returning an entire order, we’ll refund applicable per-item delivery charges and the per delivery charge that you incurred.
• We will refund only standard (Airmail) postage charges for items delivered outside the UK.

We will not refund the cost of delivery and other serv ices provided to you in connection with your purchase unless you return the item to us because of an error on our part of because it is defective.

Items returned under the 30-day returns guarantee.

Where you are withdrawing from your puchase between 7 and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.