Just under a year ago, I bought a new car. Many of you may remember this as I mentioned a BMW dealer who showed a total lack of interest in my questions and enquiries. He effectively made my decision for me to buy from a different manufacturer. Anyway, I was reminded of this incident when I got this email from one of my readers... We lease some cars for sales staff on contract hire.  Sales guy rings from the lease hire company and asks to be put through to me "Hello Mr Smith." "Hi." "How's the cars going?" "Fine." "Good - give us a … [Read more...]